Frequently Asked Questions

RACE

When will PROTON HSN21KM 2017 be held ?
PROTON HSN21KM 2017 will be held on the 14th of October 2017, in conjunction with Hari Sukan Negara 2017
Where will PROTON HSN21KM 2017 take place?
Dataran Merdeka, Kuala Lumpur Malaysia.
What are the race categories for PROTON HSN21KM 2017?
We have 21KM, 10KM and 5KM distances. This year in 2017, we also have the 5KM inline skate category.
Are other types of activities allowed during the race for e.g. cycling, rollerblading, running with pets?
Roller blades are allowed only for the 5KM fun skate category. Cycling and running with pets are strictly prohibited.
Is there a baggage check-in area at the start venue?
Yes there will be. But please leave your luggage at home.
What if I am injured before or during the race, or otherwise unable to finish the race?
Medical aid is available at the starting point and at all water stations. If the injury is deemed serious and requires immediate medical assistance, ambulance services can be sought. Alternatively, you may board the sweeper bus that will take you to the finish line. Participants who are unable to finish the race due to medical reasons or otherwise will not be eligible for finisher medals, prizes and goodie bags.
Do I still get a finisher's medal and finisher's certificate if I complete my run after the cut- off time?
No, participants who do not finish the race within the stipulated cut-off times will not receive a finisher’s medal.
If I register for the 21KM category and do not manage to finish the full distance, can I still get the Finisher's Medal?
No, only participants who complete the full distance in this category within the cut-off times will receive their finisher’s medal. This applies too for the other distances.
What is the cut off time?
4 hours after the 1st flag off for 21KM and 10KM, 2 hours after the last flag off for 5KM

REGISTRATION

How can I register for PROTON HSN21KM 2017?
Click here to register via our registration partner Myraceonline link to registration portal
Can I register if I am under the age of 18?
Yes you can. But you will need your parents credit card or use your own debit cards, along with endorsed consent letter, However, if you are below 12 years old, you will need parental/guardian supervision who will participate in the race with you in the same category. Please see here for more information link to T&C
How will I know if my entry has been accepted?
You will receive a confirmation email from the race organiser.
Do I get a refund if I choose not to participate after registration?
No refunds will be given to participants who register and do not participate on race day.
Can I make changes to my personal particulars after submitting my registration?
Yes, you can only do a 1 time change. Changes must be made before 31st August 2017
Can I change my run category after registering?
Yes, you can. You will need to pay the difference if the fees for the new category you are entering is higher. However, we will not refund if you go for a shorter distance category.
Why is it that I have not received my confirmation e-mail despite registering and making payment?
If you encounter problems with the confirmation email, please contact the Organiser here link to contact us
When is the registration deadline?
31st August 2017. Registrations will be closed after this date
What is a Race Pack?
The Race Entry Pack contains the runner’s T-shirt, runner’s bib & safety pins, timing chip (except for 5km category, there is no timing chip)
When will the Race Pack Collection (RPC) be held and where will it be?
RPC will be held on the 29, 30 September & 1 October at iM4U Sentral, Jalan TPP 1/7, Taman Perindustrian Puchong, 47100 Puchong, Selangor, Malaysia
Are there options for delivery of Race Pack?
Race Pack Delivery (RPD) is available. You can select mode of Race Pack collection during registration.
What happens if I’m unable to collect my Race Entry Pack on the collection day?
Your Race Entry Pack, if uncollected, will be disposed as deemed fit at the discretion of the Organiser.
How can I get to the race venue?
We will share location of available parking spaces for those of you who are driving to PROTON HSN21KM 2017. Or you can always Grab car your way to the Venue.
How does the age criteria apply?
Your age is calculated based at time of HSN21km.

PAYMENTS

What are the payment options?
Payment by credit/debit card only via Myraceonline. No cash payment is accepted.
Who is the payment gateway provider for PROTON HSN21KM 2017?
PROTON HSN21KM 2017 will be working with RaceXAsia (formally known as MYRaceonline.com), a leading online registration platform that offers an easy, reliable and safe registration platform and payment gateway.
Can I register first and make payment later?
Registration is only considered as complete once payment is made.

ROUTE

Where are the water stations?
Sufficient Water Stations will be strategically positioned along the running route. More details will be provided in due course.
Are there fruit stations, and where?
Banana will be provided at selected Water Stations along the running route. Bring ice-cream and we can enjoy a banana split together!
Is there public transportation before and after the Event?
Public transportation will still be available before the start of the event but you may need to make alternative arrangement after the run, Grab car may be an option.
Where are the parking areas for the Event?
We will make this information available closer to the event date.
Is the parking free?
Unfortunately we cannot bare the cost of your parking tickets.

RACE PRIZE & SPONSORS

Am I eligible for 2 prizes if I qualify in 2 prizes? For e.g. If as a Malaysian 21KM runner, I am 1st in the Men Open, and also break the National Record ?
Yes you are eligible for multiple prizes if you meet the criteria set. We will even award you for being the fastest Malaysian to cross the line too!
If there are any disputes in the race results, who can I appeal to?
Please contact the organisers.
Who are the sponsors for PROTON HSN21KM 2017?
See here link to sponsor page

BREAK THE NATIONAL RECORDS

What is “Break the National Records” about?
Break the National Records is an initiative by the PROTON HSN21KM 2017 organisers to encourage Malaysians to strive for the best timing and ultimately break the current national records.
“Break the National Records” applies to which race category?
It is only applicable to the 21km race category.
Who is eligible for breaking of the National Record?
Any participant who is a Malaysia citizen will be eligible.
Breaking each of the records, will be based on which time?
The timing will be taken from the Official Timing System, no other timings will be accepted.

ELITE PEN

What is PROTON HSN21KM 2017 “Elite Pen” ?
PROTON HSN21KM 2017 Elite pen is a designated area in front of the line specially dedicated for 200 elite runners who wants to break the national records.
What is the difference between elite pen runners and other runners?
Elite runners from the elite pen will flag off 10minutes before all other runners in the respective categories. Elite pen will be for the 21km and 10km distances only.
Who are considered as Elite Runners?
For PROTON HSN21KM 2017 you have to at least meet the following criteria to qualify as an elite runner:
  • Men’s 21km (Open Category) – 1 hour 30 minutes and below
  • Women’s 21km (Open Category) – 1 hour 50 minutes
  • Men’s 21km (Veteran Category) – 1hour 45 minutes
  • Women’s 21km (Veteran Category) – 2 hours 05 minutes
  • Men’s 10KM (Open Category) – 50 minutes
  • Women’s 10KM (Open Category) – 1 hour 10 minutes
  • Men’s 10KM (Veteran Category) – 1 hour 5 minutes
  • Women’s 10KM (Veteran Category) – 1 hour 20 minutes
How do I enter the PROTON HSN21KM 2017 elite pen?
You must submit proof of personal best (e-cert) to elitepen@hsn21km.com latest by 30 June 2017.
What is the selection process to determine the PROTON HSN21KM 2017 elite pen runners?
The spaces are limited to only 200 runners. The organisers will select the qualified PROTON HSN21KM 2017 elite runners based on first come first served basis.

INLINE SKATES

What is INLINE SKATES?
Inline skates are a type of roller skate used for inline skating. Inline skates used must have a rubber "stop" or "brake" block attached to rear of the frame.
What other types of skates besides the inline skates are allowed?
Only inline skates, Quad Skates or Roller Skates are allowed. These skates must not be motorized or electrically powered.
What categories are there for Inline skate?
We will start with a 5km race for the first time this year.
What is the age requirements for the inline skates category?
The inline skates’ category is open to all ages. Participants under the age of 12 must be accompanied by a paying adult. Participants under the age of 18 must complete a guardian consent letter.
Are there any security measures imposed?
It is compulsory for all skaters to wear helmet and wrist guards. It is recommended for all skaters to wear other protective gears.

VIRTUAL RUN

What is PROTON HSN21KM Virtual Run?
PROTON HSN21KM Virtual Run is a new category this year. Through Virtual run, runners can run from wherever they are on the 14th of October until 20th October 2017.
Why is Virtual run introduced?
PROTON HSN21KM will be the marquee event at the 2017’s Hari Sukan Negara. We encourage everyone no matter where they are to run for fitness in conjunction of Hari Sukan Negara. Hence, Virtual run is introduced to allow runners to run from wherever they are.
How to join PROTON HSN21KM Virtual Run?
Register at www.hsn21km.myraceonline.com
Can I walk? Do I have to complete the entire distance all at once?
This is a running event but walkers are certainly welcome too! Most participants complete their run all at once, but we understand that not everyone may be able to complete the distance in one outing. This is the main reason why we introduced the Virtual Run Category where runners can take their own time to complete and submit up to a total of 3 timings for the distance registered for. Virtual Runners will just need to keep track and evidenced their timings and distance and submit the results accordingly to the registered category.
When can I submit my result? 
Virtual Runners can registered for PROTON HSN21KM anytime now and complete the distance registered for at their own pace. The results submission will be from 14 October until 20 October 2017. 
How do I track my distance and time my run?
Virtual Runners are encouraged to record their timings and distances covered by using a Running GPS watch or via several free smartphone apps available both on Apple and Android devices.
Where do I upload my results?
Once results are ready for submission, Virtual Runners can log on to www.hsn21km.com/virtual-run and submit their results accordingly.  
Is delivery of race pack included in the fee?
The Registration Fees for Virtual Run will include the cost of delivery of the Race Pack to one registered address only.
Can I bike/skate/eliptical/swim/row/ski/etc?
We encourage you to run/walk/hike on foot. It is a virtual run after all!
What are my race pack entitlements? 
All Virtual Runners who had successfully registered/completed and submitted their results will be receiving a Hari Sukan Negara Tee Shirt, a Virtual Run Medal, discount vouchers and coupons from the event sponsors, all nicely packed into a drawstring bag. 
Will i get a certificate? 
All Virtual Runners who had successfully registered/completed and submitted their results will be acknowledged with a Virtual Run E-Certificate from PROTON HSN21KM, with no mention of timing and distance covered.  
Do i stand a chance to win lucky draw prize, the Proton IRIZ?
All successfully registered Virtual Runners will only be eligible to take part in PROTON HSN21KM Lucky Draw and stand a chance to drive home a Proton IRIZ or a whole slew of other attractive prizes. Virtual Runners will not be eligible for any other awards categories listed under PROTON HSN21KM.  
Can i win cash prizes from PROTON HSN21KM should i finish my virtual run faster than runners in Dataran Merdeka?
Virtual Runners will not be eligible for any other awards categories listed under PROTON HSN21KM.  
When will my race pack and medal be delivered?
The Organizer will commence delivery of Race Packs for Virtual Runners from 16th October 2017 onwards.  
E-certificate