FAQ

FAQ

RACE

1When will PROTON HSN21KM 2018 be held?
PROTON HSN21KM 2018 will be taking place on the 13th of October 2018.
2 Where will PROTON HSN21KM 2018 take place?
PROTON HSN21KM 2018 is taking place at the National Stadium, KL Sports City.
3What are the race categories for PROTON HSN21KM?
We have 21KM, 10KM and 5KM distances.
4What are the Cut Off Time for PROTON HSN21KM?
The cut off time for 21KM is 4 hours, 10KM is 3 hours 40 minutes, 5KM is 2 hours.
5Is there a baggage check-in area at the start venue?
Yes, there will be a baggage check-in area. However participants are advised to leave your luggage at home.
6 What if I am injured before or during the race, or otherwise unable to finish the race?
Medical aid is available at the starting point and at all water stations. If the injury is deemed serious and requires immediate medical assistance, ambulance services can be sought. Alternatively, you may board the sweeper bus that will take you to the finish line. Participants who are unable to finish the race due to medical reasons or otherwise will not be eligible for finisher medals, prizes and goodie bags.
7 Do I still get a finisher's medal and finisher's certificate if I complete my run after the cut-off time?
No, participants who do not finish the race within the stipulated cut-off times will not receive a finisher’s medal.
8If I register for the 21KM category and do not manage to finish the full distance, can I still get the Finisher's Medal?
No, only participants who complete the full distance in this category within the cut-off times will receive their finisher’s medal. This applies too for the other distances.

REGISTRATION

1How can I register for PROTON HSN21KM 2018?
Click here to register via our registration partner Seat Advisor link to registration portal
2Can I register if I am under the age of 18?
Yes you can. But you will need your parents/guardian credit card or use your own debit cards, along with an endorsed consent letter, However, if you are below 12 years old, you will need parental/guardian supervision who will participate in the race with you in the same category. Please see here for more information link to T&C.
3.How will I know if my entry has been accepted?
You will receive a confirmation email from the race Organiser.
4Do I get a refund if I choose not to participate after registration?
No refunds will be given to participants who registered and do not participate on race day.
5Can I make changes to my personal particulars after submitting my registration?
Yes, you can only change to your personal particulars once. Changes must be made before 15th August 2018.
6Can I change my run category after registering?
Yes, you may. You will need to pay the difference if the fees for the new category you are entering is higher. However, we will not refund if you go for a shorter distance category.
7 Why is it that I have not received my confirmation e-mail despite registering and making payment?
If you encounter problems with the confirmation email, please contact the Organizer here link to contact us.
8When is the registration deadline?
15th August 2018. Registrations will be closed after this date.
9What is a Race Pack?
The Race Entry Pack contains the runner’s T-shirt, runner’s bib & safety pins, timing chip (except for 5km category, there is no timing chip) and vouchers from sponsors.
10When will the Race Pack Collection (RPC) be held and where will it be
The Organizer will share more details after registration closes.
11Are there options for delivery of Race Pack?
Race Pack Delivery (RPD) is available. You can select mode of Race Pack collection during registration.
12What happens if I’m unable to collect my Race Entry Pack on the collection day ?
Your Race Entry Pack, if uncollected, will be disposed as deemed fit at the discretion of the Organiser.
13How can I get to the race venue?
We will share the location of available parking spaces for those of you who are driving to PROTON HSN21KM 2018, as well as available public transportation options. Or you can always GRAB your way to the venue.
14How does the age criteria apply?
Your age is calculated based at time of 31st December 2018.

PAYMENTS

1What are the payment options?
Payment by credit/debit card only via Seat Advisor. No cash payment is accepted.
2Who is the payment gateway provider for PROTON HSN21KM 2018?
PROTON HSN21KM 2018 will be working with Seat Advisor a leading online registration platform that offers an easy, reliable and safe registration platform and payment gateway.
3Can I register first and make payment later?
Registration is only considered as complete once payment is made.

ROUTE

1Where are the water stations?
Sufficient Water Stations will be strategically positioned along the running route. More details will be provided in due course.
2Are there fruit stations, and where?
We will share more details after registration closes.
3Is there public transportation before and after the Event?
Public transportation will still be available before the start of the event but you may need to make alternative arrangement after the run, GRAB car may be an option.
4Where are the parking areas for the Event?
We will make this information available closer to the event date.
5Is the parking free?
Unfortunately, we cannot bear the cost of your parking tickets.

RACE PRIZE & SPONSORS

1Am I eligible for 2 prizes if I qualify in 2 prizes? For e.g. If as a Malaysian 21KM runner, I am 1st in the Men Open, and also break the National Record?
Yes, you are eligible for multiple prizes if you meet the criteria set. We will even award you for being the fastest Malaysian to cross the line too!
2If there are any disputes in the race results, who can I appeal to?
Please contact the Organiser.
3Who are the sponsors for PROTON HSN21KM 2018?
See here link to sponsor page (link to sponsor page)

ELITE PEN

1What is “PROTON HSN21KM Elite Pen”?
PROTON HSN21KM Elite pen is a designated area in front of the line specially dedicated for 200 elite runners (for 21KM and 10KM respectively) who wants to push for their Personal Best timings and/or attempt to win their respective category.
2 Who are considered as Elite Runners? or PROTON HSN21KM you have to at least meet the following criteria to be considered as an elite runner:
  • Men’s 21KM (Open Category) – 1 hour 30 minutes and below
  • Women’s 21KM (Open Category) – 1 hour 50 minutes
  • Men’s 21KM (Veteran Category) – 1hour 45 minutes
  • Women’s 21KM (Veteran Category) – 2 hours 05 minutes
  • Men’s 10KM (Open Category) – 50 minutes
  • Women’s 10KM (Open Category) – 1 hour 10 minutes
  • Men’s 10KM (Veteran Category) – 1 hour 5 minutes
  • Women’s 10KM (Veteran Category) – 1 hour 20 minutes
3How do I enter the PROTON HSN21KM elite pen?
You must submit proof of personal best (e-cert) to elitepen@hsn21km.com latest by 31st July 2018.
4What is the selection process to determine the PROTON HSN21KM elite pen runners?
The spaces are limited to only 200 runners for each competitive category. The Organiser will select and qualify PROTON HSN21KM elite runners based on first come first served basis. All selected runners will be notified via email.
REGISTER