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FAQ

RACE

1When will PROTON HSN21KM 2019 be held?
PROTON HSN21KM will be held on the 13th of October, 2019
2Where will PROTON HSN21KM 2019 take place?
PROTON HSN21KM 2019 will officially be taking place at Anjung Floria, Wilayah Persekutuan Putrajaya.
3What time of the day is PROTON HSN21KM 2019 taking place?
PROTON HSN21KM 2019 will be a Daytime Race.
4What are the race categories for PROTON HSN21KM 2019?
PROTON HSN21KM 2019 will include three (3) distances; 21KM, 10KM and Yakult 5KM distances, and will be decided into several main categories; 21KM Open, 21KM Veteran, 10KM Open, 10KM Veteran, Yakult 5KM Race, Yakult 5KM fun-run, Junior Categories for the 10KM and Yakult 5KM competitive distance respectively, as well as the Malaysia Fastest categories (included in all distances).
5What is the PROTON HSN21KM Junior Categories?
PROTON HSN21KM 2019 will for the first time be introducing the Junior Race Category for its 10KM and Yakult 5KM distances. Runners participating in the categories will be officially timed (timing device located on Race Bib) in accordance to Federal Territory Amateur Athletics Association (FTAAA) standards and are entitled to compete for the respective category’s Prize Money as well as receive an official E-Certificate of Achievement for finishing the race. Entries are open for youths ages 16 - 20 years old for the 10KM Junior Category. Entries for Yakult 5KM Junior Category are open to youths ages 16 - 20 years old and 13 - 15 years old respectively.
6Are there two (2) Yakult 5KM distance categories?
PROTON HSN21KM 2019 will for the first time include a competitive race category for its Yakult 5KM distance. Participants running the Yakult 5KM Race will be officially timed (timing device located on Race Bib) in accordance to Federal Territory Amateur Athletics Association (FTAAA) standards and are entitled to compete for the Yakult 5KM Race Prize Money as well as an official E-Certificate of Achievement for finishing the race.
7Can I enter the Yakult 5KM distance without joining the race competition.
Yes, those who wish to enter the Yakult 5KM distance non-competitive category, may select the Yakult 5KM Fun-run option. Runners in the Yakult 5KM fun-run will only be entitled to a finisher medal.
8What are the Cut-off Time for PROTON HSN21KM 2019?
The cut-off time for 21KM is 4hrs, 10KM is 2hrs 30mins, Yakult 5KM is 2hrs.
9Do I still get a finisher's medal and finisher's certificate if I complete my run after the cut-off time?
No, participants who do not finish the race within the stipulated cut-off times will not receive a finisher’s medal.
10What if I am injured before or during the race, or otherwise unable to finish the race?
Medical aid is available at the starting point and at all water stations. If the injury is deemed serious and requires immediate medical assistance, ambulance services can be sought. Alternatively, you may board the sweeper bus that will take you to the finish line. Participants who are unable to finish the race due to medical reasons or otherwise will not be eligible for finisher medals, prizes and goodie bags. The Organiser reserves the right to pull a runner off the course for medical and/ or safety reasons.

REGISTRATION

1How do I register for PROTON HSN21KM 2019
Visit our website at www.hsn21km.com click on “Register” to be redirected to the registration portal. There you may then select your chosen distance and category. Registrations will open to all public on the 25th of February, 2019.
2Can I register if I am below the age of 18?
Participants below the age of 18 are required to seek parental/guardian's consent as deemed necessary by the Organiser upon registration. Failing which, the Organiser reserves the right to refuse entry to any applicant under the age of 18. Participants below the age of 12 years old may only enter with parental/guardian supervision who must be present and must also be participating.
3How does the age criteria apply?
Your age is calculated based at time of 31 December 2019.
4How will I know if my registration has been confirmed?
Registered participants will receive a confirmation email containing the Official Receipt from the Race Organiser.
5Can I change my personal particulars after submitting my registration?
Yes, you may only make changes to your personal particulars once. Changes must be made before registration closes on the 31st of August, 2019. Please contact the Organizer via email: [email protected] or call us on our hotline: +60364119135 for inquiries.
6Can I change my Run category after submitting my registration?
Yes. You will need to pay the difference if the fees for the new category you are entering is higher. No refunds will be provided if category selected are set at a lower price than the original purchased category..
7Can I change the size of my running apparel, finisher’s T-shirt after submitting my registration?
No. No changes in apparel size can be made after registration has been submitted..
8Will I get a refund if I chose not to participate in the Race after registering?
No refunds will be given to any/all registered Runner that does not participate on Race Day.
9Will I get a refund if the event is cancelled or postponed?
In the event of cancellation and/or postponement, there shall be no refunds of fees or donations paid unless the Organiser deems fit to do so. The Organiser shall not be held liable for any inconveniences or losses that may occur. Please refer to our event Rules and Regulations for more detail.
10I did not receive a confirmation email after submitting my registration, what should I do?
If you encounter problems with the confirmation email, please contact the Organiser via email or call us at our hotline: +60364119135 for inquiries.
11When will registrations be closed?
Registration for PROTON HSN21KM 2019 will be closed on the 31st of August, 2019.
12What is a Race Pack?
PROTON HSN21KM Race Pack contains your entitlements, which are mainly the running shirt, Race Bib and safety pins, Timing Device (21KM, 10KM, Yakult 5KM competitive race categories) as well as added items and goodies from our associated Sponsors.
13When will the Race Pack Collection (RPC) be held?
The official PROTON HSN21KM 2019 Race Pack Collection venue will be announced on all PROTON HSN21KM related channels.
14Is there an option to have my Race Pack delivered?
Race Pack delivery option is available during registration. You may select to collect your Race Pack on location or have it delivered to an assigned address during the registration process.
15What happens if I am unable to collect my Race Entry Pack on the collection day?
Please contact the Organiser via email: [email protected] or call us on our hotline: +60364119135 for further inquiries.
 

PAYMENT

1What are the available payment options?
Accepted payment methods are Online Banking, VISA and MasterCard (iPay88).
2Who is the payment gateway provider for PROTON HSN21KM 2019?
PROTON HSN21KM 2019 registrations will be conducted through RACEXASIA, a leading online registration platform that offers an easy, reliable and safe registration service and payment gateway.
3Can I register first and make payment later?
Registrations are only considered complete once payment has been successfully made and confirmed.

RACE PRIZES

1Am I eligible to win two (2) prizes if I qualify in 2 prize categories? For E.g. If as a Malaysian 21KM runner, I am 1st in the Men Open, and also break the National Record?
Yes, you are eligible for multiple prizes if you meet the criteria set. (iPay88).
2Am I eligible for more than one Lucky Draw prize?
No. Participants are only entitled to one (1) Lucky Draw prize that will be drawn according to their assigned Running Bib numbers. All participants are eligible to win in the PROTON HSN21KM 2019 Lucky Draw..
3If there are any disputes in the race results, who can I appeal to?
Any and all disputes must be made so to the Organiser. Please refer to our Rules and Regulations for details.

ELITE PEN

1What is the HSN21KM Elite Pen
The Elite Pen is an exclusive start pen at the very front of the starting line reserved for the event’s Elite Runners; competitive runners who have made the minimum required personal best timing in other running events.
2Who are considered as Elite Runners?
The minimal times set to qualify for HSN21KM Elite Pen selection are as follow;
  • Men’s 21km (Open Category) - 1hr 25min and below
  • Women’s 21km (Open Category) - 1hr 45min and below
  • Men’s 21km (Veteran Category) - 1hr 45min and below
  • Women’s 21km (Veteran Category) - 2hr 5min and below
  • Men’s 10KM (Open Category) - 38min and below
  • Women’s 10KM (Open Category) - 50min and below
  • Men’s 10KM (Veteran Category) - 50min and below
  • Women’s 10KM (Veteran Category) - 1hr 15min and below
3How do I enter the HSN21KM Elite Pen?
To qualify for entry to the Elite Pen, participants must provide proof of their personal best times; certificates, e-certificates from a/any reputable race/running event, or any acknowledgement from any International Sport Federations, and submit it together with their Confirmation Slips to [email protected].
4What is the selection process to determine PROTON HSN21KM Elite Pen runners?
There will only be a total of 200 slots available in each of the 21KM and 10KM categories. The Organiser reserves all rights to select runners for the Elite Pen.
5How would I know if my Elite Pen submission has been accepted?
Participants who are eligible and accepted into the Elite Pen will be notified via email.
REGISTER

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