Frequently Asked Questions

Here are some frequently asked questions related to HSK21KM.

Race

CAN I AMEND MY DETAILS, INCLUDING PERSONAL DETAILS, RACE CATEGORY AND SHIRT SIZE ?

You may make any amendments at no charge 2 months prior to race day.

However, a fee of RM15 is applicable if changes are made past the deadline

WHERE IS INCLUDED IN THE RACE PACK ?

The race pack will include the following items necessary for the race

Unisex micro drifit race T-shirt
Running bib with runner’s official number
Timing chip embedded into running bib (for 21km and 10km distance only)

You will receive the following items upon completion of your run

Finisher T-shirt (only for 21km category)
Finisher medal

WHAT HAPPENS IF I AM UNABLE TO COLLECT MY RACE PACK ?

You have 2 options

You can opt for race pack delivery at a fee of RM10 and RM18 (for Peninsular and Sabah/Sarawak respectively). Your race it will be delivered approximately 2 weeks prior to race day
You can have a friend or family member to collect on your behalf at the Race Pack Collection. Please provide them with a copy of your registration confirmation slip.

WHERE CAN I VIEW THE RUNNING ROUTES ?

CLICK HERE to view the routes and elevation charts

ARE THERE DESIGNATED PENS AT THE START LINE ?

Depending on the size of the registration, there could be designated pens at the start line. This is to ensure safety for runners by managing the number of runners on the road at a given time.

The position of runners will be based on first come first served basis. We encourage faster runners to move into the start pen early to be at the start of the field.

ARE THERE PACERS FOR ALL RACE CATEGORIES ?

Pacers are available in the 21km category.

WILL THE RACE CONTINUE IN CASE OF BAD WEATHER ?

HSN21km will continue rain or shine, with the exception of a thunderstorm with accompanying lighting strikes. The race, upon the advice of the Race Director, will postpone the race once for 30minutes if we are unable to start on time due to poor weather. If the thunderstorm persists, the Race Director can call off the race with the interest of the safety of runners in mind.

Please follow the instructions of the Race Marshalls

WILL REFRESHMENTS BE AVAILABLE AT WATER STATIONS ?

We will provide mineral water, isotonic drinks and light refreshments at the water stations. Water Stations will be available at 5km intervals with the final one at the Finish Line.

IS THERE A BAGGAGE SERVICE ?

We do provide baggage service. However, participants are strongly encouraged to travel light and refrain from leaving any valuables in their baggage.

ARE THERE PRIZES ?

Yes, CLICK HERE to view prize information.

WHERE CAN I FIND RACE RESULTS AND THE E-CERTIFICATE ?

For timed runners, your official race time will be available on our website.

Everyone can download their e-Certificates and race timings, where applicable, on the same website.

WHERE CAN I VIEW RACE PHOTOS ?

Race photos will be available on our facebook page – HSN21km

By registering for HSN21km, participants agree to allow the Organiser to put up all race pictures on public domain

Registration

I AM UNABLE TO ATTEND HSN21KM. WHAT SHOULD I DO ?

We are unable to refund any registration. You are permitted to find a replacement in your place and any change of registration is subject to an administrative fee of RM10.

Please write to [email protected] to register a replacement for your registration

HOW TO CONFIRM YOUR REGISTRATION?

You will receive confirmation of your registration via email. Do check your spam box in case you did not receive any confirmation email immediately upon registration.

If you did not receive one, please contact us at [email protected] or PM us on our facebook page at HSN21km

BUYING BULK REGISTRATION?

For any registration above 5 pax, you will enjoy a further 5% discount from prevailing registration fees.

For registration bigger than 30 pax, please contact us at [email protected] for assistance on bulk registration

HOW AND WHERE DO I REGISTER?

You can register for HSN21km at https://hsn21km.com or here.